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About Us

Find out more about how Absolute operates and meet some of the team

Compassionate Support Tailored to Your Needs

Absolute Healthcare provide care and companionship services to children and adults across Hampshire.

Our Absolute Promise is that we will always try to help vulnerable people to continue living in their homes as much as possible.

How It Works at Absolute Healthcare

1

You contact us

Our office is open from 09:00 to 17:00, Monday to Friday. 

2

We discuss your needs

Open, in-depth conversation allows us to figure out the level of care you need, and consider the best Healthcare Assistants for your team.

3

We set up your care package

A Care Co-ordinator will come to your home to conduct an assessment and fill out paperwork. From here, we will then set up your package and schedule your visits!

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Our Accreditations

We pride ourselves on a high level of compliance, following CQC and governmental guidelines closely. Have a look at our most recent CQC inspection to find out more.

We also work alongside Dementia Friendly Alton for both training and providing Healthcare Assistants when needed.

Meet the Team

Our Care Team

We go to a great deal of effort to ensure that our care team is trained, monitored, supervised and managed to high standards. Each new Healthcare Assistant goes through a rigorous process before they are allowed to care for our clients:

Selection – we only recruit staff that we believe have an aptitude for care.
Verification – we check references and the Disclosure and Barring Service for every candidate.
Training – all Healthcare Assistants need to undertake full training.

Training courses include:

  • Health & Safety
  • Food Hygiene
  • Infection Control
  • Fire Safety
  • Medication
  • First Aid
  • Moving and handling
  • Additional specialist courses e.g. dementia care, tracheostomy, gastrostomy care

We then carefully monitor each Healthcare Assistant to make sure they are capable and are able to do their job satisfactorily. If additional training is needed this is identified and delivered.

Louise Jeffrey

Director of Care

Louise Jeffrey

Louise is the heart of Absolute. Having qualified as a Registered Nurse in 1997, and completing a degree in Nursing Studies in 2011, Louise has spent decades dedicated to the healthcare industry. Her passion for the role and commitment to safety, compliance, and education, make her an asset to the Absolute team.

Throughout the years, Louise had met many people who found it challenging to care for family, especially with complex needs. This inspired Louise to launch Absolute Healthcare Providers, a service designed to offer personalised support to clients while including their loved ones.

Favourite treat: Cadburys
Favourite movies: Star Trek and James Bond

Michael Jeffrey

Managing Director

Michael Jeffrey

Michael isn’t just Louise’s husband. He also manages the business, albeit with a more behind-the-scenes approach. Thanks to his background in managerial roles dating back as far as 1994, Michael is certainly business-savvy.

His role within Absolute is vast, spanning from recruitment, sales, marketing, strategic planning, and finance management. Michael’s support and appreciation for the team, as well as openness to new ideas, helps him to keep Absolute innovative.

Favourite food: Slow roast leg of lamb (minimum 6 hours!)
Favourite movies: Anything that makes me laugh

Verity Armstrong

HR & Recruitment Administrator

Verity Armstrong

Verity joined Absolute at the beginning of 2025 as our HR & Recruitment Administrator. With a background in writing, marketing, and customer service, she bridges the gap between the care and managerial teams. Alongside this, her role also includes the recruitment and onboarding of new care staff.

Additionally, Verity has also been reviving our website and social media to allow us to connect more with the community.

Favourite food: Enchiladas or Lime Cheesecake
Favourite movie: Lord of the Rings trilogy (extended edition, of course!)
Favourite part of the job: Seeing the bonds between Healthcare Assistants and clients grow!

Hayley Waite

Care Co-ordinator

Hayley Waite

Hayley has been with Absolute for over 10 years. In that time, she has worked her way up from being a Healthcare Assistant to becoming one of our Care Co-ordinators. Her passion and knowledge for the role allow her to move seamlessly between her field-based and office roles.

She is always willing to lend a hand and support others with their personal and professional growth.

Favourite food: Cake or crisps
Favourite movie: Harry Potter
Favourite part of the job: Everything! I love the office. I love the clients: adults and children.

Rachel Duffin

Care Co-ordinator

Rachel Duffin

Rachel joined Absolute in 2018 as a support carer, having spent time working as a Customer Relationship Manager. In 2023, Rachel was promoted to a Care Co-ordinator role, allowing her to use her knowledge of the clients, staff, and company processes to create and develop bespoke care plans.

Her dedication to ensuring Absolute remains compliant, and that care is handled correctly are just some of the skills she can impart, especially when training new staff.

Favourite food: Sunday Roast
Favourite animal: Hedgehog
Favourite part of the job: Interaction with clients and hopefully brightening their day!

Speak with Our Care Team

Contact a dedicated Care Co-ordinator today to discuss your needs and see how our bespoke domiciliary care can benefit your family.

Contact Us

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