Dear Jolene, you provide care to my wife and unfortunately we had a problem with a hoist yesterday which meant all went a bit pear-shaped. Your carer Gemma acted wonderfully to help our live in carer and resolve the situation to a safe condition. This was above and beyond the normal care provision and I just wanted to pass on my sincere thanks on this occasion to particularly Gemma but also to Absolute Healthcare.  John, Alresford